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Privacy is important to us.

Baruti attaches great importance to data protection: Our Data Security Officer is in constant communication with the data protection officers of our customers. We sensitize our employees during training to the topic of data protection in the call center and instruct them on GDPR-compliant behavior.

Certified Call Center in Kosovo


ISO 27001

ISO/IEC 27001 : 2013

In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC 27001: 2013 for the following scope: Management of information stocks for cost-efficient outsourcing for market research, inbound & outbound call centers, back office, IT services and finance.

Download our ISMS Policy here: 



Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Our focus on this standard is reflected in people, technologies and processes we use. We regularly perform vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is certified annually by a PCI Qualified Security Assessor (QSA).



Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and regulations plays a key role. We are committed to ensuring the safety and security of the personal information we process and to following an accordingly consistent approach to privacy. We have always had a robust and effective privacy program that complies with applicable laws and adheres to privacy principles. The Baruti Call Center is GDPR compliant, both in business terms and conditions and in terms of technology.

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