Inbound Call Center

Two years after entering the market, German companies entrusted their initial telephone contact to the Baruti call center employees. Meanwhile, the German-speaking call center in Kosovo serves Baruti companies from various areas in daily customer contact via telephone, e-mail and social media.

Solution

As a proactive partner, Baruti assists you in the continuous optimization of inbound customer conversations.

Baruti is an experienced call center service provider for inbound customer calls that include the following requirements:

Telephone and e-mail customer support
Customer care
Classic answering services or hotlines
IT support
Complaint management
Office Administration
Calendar management
Processing the customer database

Experience

Logistics

Complaint management
Infoline (prices and products)
Order change
Track and Trace
Introduction Special information
Ordering Information
Cancellation averts

Travel industry

Flight bookings
Reclassifications
Cancellations
Information about bookings
Quoting
Sale additional products
Customer advisory
Complaints management
Cancellation averts
Backoffice activities

Fleet managment

Customer care
Customer invoices
Data management
E-mail support
General accounting activities
Digitalization of bills

Furnishing market

Call answering
Gaining prospective customers
Inbound sales
Termination
Reporting
Statistics preparation
Check & edit e-catalogues
E-mail support

Directory platform

Call answering
Ticketing
E-mail support
Organization events
Recommendation Events
Coordination with hotels

Online shop

Customer care
Shipment information
Price information
Product information
Ticketing